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At Andy Chalkley, we are committed to providing our customers with high quality services. All Andy Chalkley employees are encouraged to strive for the same goal.
This quality policy is implemented through the promotion of teamwork, and all Andy Chalkley employees are called on to uphold the Andy Chalkley quality policy.
Treating all customers equally
We are committed to giving a quality service that suits all of our customers. You will not be treated any differently because of age, gender, race, disability, colour, religion, family status, marital status, sexual orientation or membership of an organisation.
Providing a service you can rely on
We do our best to provide a reliable and quality service, but sometimes situations beyond our control, such as road conditions or heavy traffic, can affect how reliable our service can be. However, at least ninety five percent of our vehicles will follow the timetable and will not be early at any way point. At least ninety five percent of our vehicles will be ten minutes early for every charter pickup.
Commitment
We are committed to giving you a service that is reliable, safe, comfortable and value for money.
Keeping you informed
We will provide bus service information at our Sales and Information Office at 55 Roberts Street Osborne Park WA 6017 or on 0400287287 or on our website at http://www.andychalkley.com.au
When we change a timetable or a bus route, we will let you know. We will bring out a new timetable before the change takes place. If possible, we will also explain why we are making the change and tell you how it will affect your service.
Keeping vehicles and premises clean.
We will sweep the inside of all our vehicles at least once a day. We will clean the inside of our buses fully at least once each month.
We will clean the public areas of Andy Chalkley buildings at least once a day.
Andy Chalkley is responsible for cleaning and repairing our bus fleet.
It will continue to:
wash all buses at least once every week, and
repair vandalised or damaged vehicles within twenty four hours.
To report a damaged bus, or one with graffiti, phone Andy Chalkley on 0400287287 or email: email (@) andychalkley.com.au.
Looking after your safety and comfort
Your safety and our staffs safety are the most important things to us. We have trained all of our drivers to drive safely to make sure you are safe when you are on our vehicles. Our drivers will try to drive smoothly so that there is no sudden movement. We will inspect our buses regularly to make sure that all systems are working correctly.
Keeping buses and coaches smoke free
It is against the law to smoke on Andy Chalkley vehicles. If a person is smoking on a Andy Chalkley vehicle, the driver will ask the person to stop smoking. If the person refuses to stop, the driver will ask the person to leave the vehicle.
Continuing to give value for money
It is important to give value for money, so we will look at our services regularly to see how we can improve their quality and reliability.
Answering your calls
During normal office hours, we aim that our information and customer service staff will answer ninety percent of phone calls within sixty seconds. If you need to speak to somebody outside office hours, call the mobile phone number. Telephone 0400287287 Mobile 0400287287
Keeping lost property safe for you
We will put anything found on our buses or coaches in our Lost Property Office within one working day. You can claim your lost property between 9.00am and 5.00pm, Monday to Friday (except public holidays) from the Lost Property Office, Andy Chalkley, 55 Roberts Street, Osborne Park WA 6017 The phone number is 0400287287.
Dealing with our staff
All staff will:
be polite and helpful to you.
think of your safety and comfort when driving.
wear their uniform.
not smoke on a bus or in public area of our head office.
Help us to serve you
Please do not:
put bags in the aisles or in front of doors.
throw rubbish on the floor or leave it on seats.
smoke.
drink or eat on the bus.
put your feet on seats.
vandalise or damage the vehicle.
Making and handling complaints
We want to hear from you on how we are doing. We need your suggestions and complaints especially to help us do what we say in this charter. If you are making a complaint, please put it in writing. Send your complaint to Customer Comment Desk, Andy Chalkley, 55 Roberts Street, Osborne Park WA 6017
When we receive your complaint we will let you know within three working days. We will then investigate the complaint and, in ninety five percent of cases, send you a full reply within fifteen working days.
When writing in with a complaint please give us as much detail as possible. This includes:
the date and time of travel.
the bus registration number.
where you were leaving from and going to.
a contact phone number, in case we need more information.
If you are not happy with the reply, write to our Business Development Manager. He will review your complaint and will write to you within fifteen working days.
Your feedback
We use a feedback form on the Andy Chalkley website, http://www.andychalkley.com.au to research how our bus service is doing and what you, our customers, think of it.
We also ask our staff for their views on Andy Chalkley service. Andy Chalkley will continue to research customers views on our services now and in the future.
Our charter shows that we are committed to giving you the highest standards of service. It does not affect your, or our, legal rights or duties.
Our contact details
Information and Sales Office and Head Office
Andy Chalkley, 55 Roberts Street, Osborne Park WA 6017,
Phone: 0400287287
Opening hours: Monday to Friday 9.00am to 5.00pm
Information and Customer Service
Andy Chalkley, 55 Roberts Street, Osborne Park WA 6017,
Phone: 0400287287
Opening hours: Monday to Friday 9.00am to 5.00pm
Website: http://www.andychalkley.com.au
E-mail: email@andychalkley.com.au
Customer Comment Desk
Andy Chalkley, 55 Roberts Street, Osborne Park WA 6017,
Phone: 0400287287
Opening hours: Monday to Friday 9.00am to 5.00pm
Business Development Manager
Andy Chalkley, 55 Roberts Street, Osborne Park WA 6017,
Phone: 0400287287
Opening hours: Monday to Friday 9.00am to 5.00pm
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Random Joke
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Andy Chalkley
Happy Pty Ltd
55 Roberts Street
Osborne Park WA 6017
Perth WA
abn 36 068 405 621
email(@)andychalkley
:com:au
0400287287
Mobile 0400287287
Happy Pty Ltd
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